Manage field collection representatives performance
Monitor outsourced agency sla and kpis
Ensure compliance with debt collection regulations
Siam Bitcoin is seeking an Outsource Agency Management Officer to oversee performance and compliance in field collection operations. The ideal candidate will have experience in managing outsourced collection agencies, ensuring operational standards are met, and conducting performance analysis
Job Summary
The role involves monitoring and controlling the performance of Field Collection Representatives to ensure compliance with operational standards.
Candidates will manage outsourced collection agencies against agreed Service Level Agreements and Key Performance Indicators.
The position requires ensuring all field collection activities comply with applicable laws, regulations, and internal policies.
Matching Summary
Match Score: 75
Siam Bitcoin is seeking an Outsource Agency Management Officer to oversee performance and compliance in field collection operations. The ideal candidate will have experience in managing outsourced collection agencies, ensuring operational standards are met, and conducting performance analysis.
Skills & Requirements
Must-have
Manage Field Collection Representatives performance
Monitor outsourced agency SLA and KPIs
Ensure compliance with debt collection regulations
Conduct operational audits and quality checks
Prepare performance reports for management
Nice-to-have
Experience in banking or consumer lending
Proficiency in BI Dashboard tools
Strong problem-solving under pressure
Knowledge of continuous improvement initiatives
Ability to work independently with stakeholders
Key Requirements
Bachelor's degree in Business Administration, Finance, Economics, or Accounting
3–5 years of experience in field collection or outsource agency management
Knowledge of debt collection regulations and ethical practices
Proficiency in Microsoft Office applications, particularly Excel