Tech/systems Support Analyst

IQVIA

Tokyo, Japan
First-line technical troubleshooting
Clinical trial systems support
Customer service via phone, email, chat
This position serves as the primary point of contact for technical support and inquiries regarding various systems, platforms, and related technologies used in clinical trials

Job Summary

  • This position serves as the primary point of contact for technical support and inquiries regarding various systems, platforms, and related technologies used in clinical trials.
  • The team aims to provide high-quality, accurate, and regulation-compliant support to users in the Japanese market, contributing to the smooth operation of clinical trials and the advancement of medical research.
  • The role offers a flexible remote work environment across Japan, opportunities for professional growth within the technical support team, and the chance to gain expertise in global standards combined with Japanese quality requirements.

Matching Summary

This position serves as the primary point of contact for technical support and inquiries regarding various systems, platforms, and related technologies used in clinical trials.

Skills & Requirements

Must-have

  • First-Line Technical Troubleshooting
  • Clinical trial systems support
  • Customer service via phone, email, chat
  • Accurate record keeping
  • Regulatory compliance documentation

Nice-to-have

  • Customer-centric communication
  • Logical problem solving
  • Balancing accuracy and speed
  • Proactive learning of new systems
  • Collaborative stakeholder engagement

Key Requirements

  • Experience with clinical trial systems (EDC, IRT)
  • Service desk or help desk experience
  • General IT troubleshooting experience
  • Experience with ticket management systems
  • Experience in life sciences domain

Work Rights

Not specified

Tailored Resume

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