Tactical Planning Analyst

Bupa

Salford, United Kingdom
Base: £33,600 doe; bonus: annual performance-based...
Hybrid
Extensive contact centre planning experience
Hands-on telephony and wfm technologies knowledge
Strong analytical skills under pressure
Bupa is seeking a Tactical Planning Analyst for a hybrid role based in Salford, UK. This position involves real-time decision-making and collaboration with various stakeholders to enhance operational efficiency and customer satisfaction

Job Summary

  • This high-profile role involves owning the tactical plan for the live week, including forecasting and scheduling to meet customer demand.
  • The successful candidate will lead daily planning meetings, manage incident response, and act as the conscience of the business to ensure optimal outcomes.
  • Bupa offers a comprehensive benefits package including 25 days holiday, health insurance, an enhanced pension plan, and access to onsite gyms.

Matching Summary

Match Score: 85

Bupa is seeking a Tactical Planning Analyst for a hybrid role based in Salford, UK. This position involves real-time decision-making and collaboration with various stakeholders to enhance operational efficiency and customer satisfaction.

Salary

Base: £33,600 DOE; Bonus: Annual performance-based bonus; Benefits: 25 days holiday, health insurance, pension, life insurance

Skills & Requirements

Must-have

  • Extensive Contact Centre Planning experience
  • Hands-on Telephony and WFM technologies knowledge
  • Strong analytical skills under pressure

Nice-to-have

  • Exceptional communication and influence skills
  • Continuous improvement mindset
  • Experience with out-of-hours coverage

Key Requirements

  • Extensive experience in Contact Centre Planning
  • Proficiency in MS Office
  • Confident decision-making under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter