As a Customer Success Account Manager at Newbook, you will own relationships with a portfolio of customers, focusing on retention, account growth, and partnership management
Job Summary
As a Customer Success Account Manager at Newbook, you will own relationships with a portfolio of customers, focusing on retention, account growth, and partnership management.
Storable offers a competitive salary plus superannuation, 4 weeks of leave accrued throughout the year, and various unique benefits such as volunteer time off, mental health resources, and fully-paid parental leave.
The company culture emphasizes a 'Win More' mindset, dedicated to delivering exceptional value to customers and fostering personal and professional growth for employees.
Matching Summary
As a Customer Success Account Manager at Newbook, you will own relationships with a portfolio of customers, focusing on retention, account growth, and partnership management.
Salary
Base: Competitive salary + Super; Bonus/Equity: Not specified; Benefits: 4 weeks leave, volunteer time off, mental health resources, parental leave, fertility care support
Skills & Requirements
Must-have
Customer retention and account growth
Executive-level relationship building
Renewal negotiations and contract execution
Strategic account planning
Commercial acumen
Stakeholder management skills
Nice-to-have
Hospitality operations experience
Industry knowledge in Holiday Parks or Hotels
Presentation skills
Customer advocacy focus
Mental well-being resource access
Community volunteer involvement
Key Requirements
4+ years in Hospitality Operations or Customer Success
Experience in Account Management or Strategic Partnerships