Patient Experience Specialist (ft- 1.0 Fte, Day Shift)

Bozemanhealthfoundation

Bachelor's degree in healthcare administration
Three years patient customer service experience
Analyze patient experience survey data
The Patient Experience Specialist is responsible for developing strategy and leading implementation to improve patient experience metrics

Job Summary

  • The Patient Experience Specialist is responsible for developing strategy and leading implementation to improve patient experience metrics.
  • This role involves analyzing survey data to identify trends and communicating specific feedback to departments to resolve issues.
  • The specialist will partner with the Quality and Safety team to develop clear standards and lead a patient/family advisory council.

Matching Summary

The Patient Experience Specialist is responsible for developing strategy and leading implementation to improve patient experience metrics.

Skills & Requirements

Must-have

  • Bachelor's degree in healthcare administration
  • Three years patient customer service experience
  • Analyze patient experience survey data

Nice-to-have

  • Experience in hospital patient experience setting
  • Strong interpersonal communication skills
  • Ability to work in busy stressful environment

Key Requirements

  • Bachelor's degree required
  • Minimum 3 years experience
  • Healthcare administration background preferred

Work Rights

Not specified

Tailored Resume

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