The Manager Operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management
Job Summary
The Manager Operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management.
A key component of this position is the need for strong collaboration with our offshore team members and leaders to drive operational excellence, streamline processes, and ensure consistent service delivery across all regions.
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance.
Matching Summary
The Manager Operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management.
Skills & Requirements
Must-have
Travel operations management
Client servicing and retention
Employee management and development
Budgetary and cost management
GDS Sabre knowledge
Continuous improvement culture
Nice-to-have
Global collaboration
Flexible work-life balance
Sustainability focus
Inclusive work environment
Key Requirements
Prior corporate travel experience
Several years of managerial experience
Thorough knowledge of travel agency operations
Thorough knowledge of travel industry, fares and markets