End User Experience – Pc Garage And Gm Defense End User Support Technician

General Motors

Remote
Hardware support
Servicenow ticketing
Onboarding support
Provide hands-on support for the full lifecycle of end-user hardware, including onboarding, offboarding, and break/fix incidents

Job Summary

  • Provide hands-on support for the full lifecycle of end-user hardware, including onboarding, offboarding, and break/fix incidents.
  • Deliver a seamless, high-quality experience to employees across General Motors and GM Defense operations.
  • Innovate and implement process simplification and automation to enhance the customer experience.

Matching Summary

Provide hands-on support for the full lifecycle of end-user hardware, including onboarding, offboarding, and break/fix incidents.

Skills & Requirements

Must-have

  • Hardware support
  • ServiceNow ticketing
  • Onboarding support
  • Break/fix incidents
  • Asset management
  • Customer service skills

Nice-to-have

  • Process automation
  • AI integration
  • Secure environment experience

Key Requirements

  • Experience with enterprise IT ticketing systems
  • Strong troubleshooting skills
  • Ability to manage multiple priorities
  • Physical ability to lift and move equipment

Work Rights

Not specified

Tailored Resume

Cover Letter