Senior Enterprise Customer Success Manager

Outreach

United States
On-site
Customer success management
Platform adoption and engagement
Strategic customer guidance
Outreach is the only complete agentic AI platform for revenue teams, automating workflows and enabling strategic conversations

Job Summary

  • Outreach is the only complete agentic AI platform for revenue teams, automating workflows and enabling strategic conversations.
  • The Customer Success team focuses on driving real business impact and long-term customer retention by removing barriers to product adoption.
  • The Senior Enterprise Customer Success Manager acts as a customer advocate and collaborates internally to improve product and capabilities.

Matching Summary

Outreach is the only complete agentic AI platform for revenue teams, automating workflows and enabling strategic conversations.

Skills & Requirements

Must-have

  • Customer success management
  • Platform adoption and engagement
  • Strategic customer guidance
  • Cross-functional stakeholder collaboration
  • Customer advocacy and feedback
  • Remote work PST time zone

Nice-to-have

  • Trusted advisor to sales leaders
  • Driving measurable business impact
  • Partnering with growth account executives

Key Requirements

  • Experience in enterprise customer success
  • Ability to assess customer engagement health
  • Remote work based in PST time zone

Work Rights

Not specified

Tailored Resume

Cover Letter