Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys
Job Summary
Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.
Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.
Provide "warm, anticipatory, and personalized service" that aligns with the Raffles heritage.
Matching Summary
Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.
Skills & Requirements
Must-have
Guest profile management
Pre-arrival correspondence
Inventory and stock control
Service recovery support
Legendary service philosophy
Nice-to-have
Refined elegance and timeless luxury
Graciousness and personalized service
Natural beauty and sustainability ethos
Curated haven for discerning travelers
Key Requirements
2+ years in luxury hotel front office or guest relations
Strong working knowledge of Microsoft Office
Hotel Property Management Systems experience
Experience in pre-Opening is a must
Project coordination, scheduling, and document control experience