Accenture is seeking a Workforce Services Specialist with 7 to 11 years of experience in workforce management, specifically involving automated dialing systems and customer support. The role entails managing customer queries, handling escalations, and optimizing outbound calling efforts, all while adhering to service level agreements
Job Summary
The role involves managing automated dialing systems to optimize outbound calling efforts and ensure regulatory compliance.
Candidates will be responsible for resolving customer escalations and complaints while closing faults within defined SLAs.
This position requires analyzing call data to improve efficiency and productivity within the Customer Support vertical.
Matching Summary
Match Score: 75
Accenture is seeking a Workforce Services Specialist with 7 to 11 years of experience in workforce management, specifically involving automated dialing systems and customer support. The role entails managing customer queries, handling escalations, and optimizing outbound calling efforts, all while adhering to service level agreements.