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The job posting is for a Customer Service Operator at Otis in Bloomfield, CT, offering a hybrid work arrangement after initial training. The role involves handling service requests, dispatching mechanics, and requires strong customer service and communication skills.
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Job Summary
OTISLINE® is a unique, quality-driven, customer-focused environment where employees work directly for Otis and are experts in the elevator industry.
Responsibilities include receiving, documenting, and processing service requests, dispatching service mechanics, and escalating requests as appropriate.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people every day.
Matching Summary
Match Score: 75
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The job posting is for a Customer Service Operator at Otis in Bloomfield, CT, offering a hybrid work arrangement after initial training. The role involves handling service requests, dispatching mechanics, and requires strong customer service and communication skills.
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Salary
$42,000 a year
Skills & Requirements
Must-have
professional phone etiquette
handle difficult customers
strong computer familiarity
excellent communication skills
attention to detail
follow standard processes
French/English language required
Nice-to-have
teamwork and commitment
continuous improvement activities
work in a call center environment
people-powered company
Key Requirements
High school diploma
Dedicated workspace and high-speed internet
Type at least 25 wpm with accuracy
Ability to attain and maintain department performance metrics
Adhere to assigned work schedules including weekends and holidays