Technical Support Engineer (tokyo Based)

Zoom

Tokyo, Japan
Hybrid
3+ years tier ii technical support experience
Cloud contact center or ip telephony systems
Fluent japanese speaker with business english
The ideal candidate will be passionate about Zoom's cloud collaboration vision and possess a great attitude

Job Summary

  • The ideal candidate will be passionate about Zoom's cloud collaboration vision and possess a great attitude.
  • This role requires supporting enterprise clients with high proficiency in all areas related to Zoom products.
  • Zoom offers a hybrid work environment that respects individual styles while emphasizing collaboration and teamwork.

Matching Summary

The ideal candidate will be passionate about Zoom's cloud collaboration vision and possess a great attitude.

Skills & Requirements

Must-have

  • 3+ years Tier II Technical Support experience
  • Cloud Contact Center or IP Telephony systems
  • Fluent Japanese speaker with business English
  • Networking concepts and troubleshooting methodologies
  • Available for onsite client visits

Nice-to-have

  • Understanding of SIP, Telephony, and H323 protocols
  • Experience with Unified communications video products
  • Relevant certifications like CompTIA Network+ or Cisco CCNA
  • Knowledge of Microsoft Office 365 and Azure AD
  • Strong collaboration and teamwork attitude

Key Requirements

  • 3+ years Tier II support experience in Japan
  • Fluent Japanese language proficiency required
  • Business level English ability necessary
  • Availability for overtime and weekend standby
  • Willingness to work onsite twice a week

Work Rights

Not specified

Tailored Resume

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