Product Owner - Customer Success

Salesforce

United Kingdom
Salesforce implementations
Product owner role
Agile development methods
You will take the vision from Product Managers and business stakeholders and transform it into a granular, actionable backlog that empowers our engineering teams to build world-class solutions

Job Summary

  • You will take the vision from Product Managers and business stakeholders and transform it into a granular, actionable backlog that empowers our engineering teams to build world-class solutions.
  • Your primary focus will be the Contact Transformation initiative, leading the transition from inconsistent, account-level legacy models to a robust, tenant-scoped Contact lifecycle.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and we are looking for Trailblazers passionate about bettering business and the world through AI.

Matching Summary

You will take the vision from Product Managers and business stakeholders and transform it into a granular, actionable backlog that empowers our engineering teams to build world-class solutions.

Skills & Requirements

Must-have

  • Salesforce implementations
  • Product Owner role
  • Agile Development methods
  • traceable, organized backlog
  • Jobs to be Done framework
  • user-centered design principles

Nice-to-have

  • system integration experience
  • Customer Success process integration
  • AI-driven customer success
  • workforce transformation
  • AI CRM

Key Requirements

  • 3+ years of experience
  • Salesforce Platform or Service Cloud
  • familiarity with security contact lifecycles
  • incident routing or IAM concepts
  • experience with highly ambiguous environments
  • ability to juggle multiple projects

Work Rights

Not specified

Tailored Resume

Cover Letter