Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels
Job Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Collaborate with business stakeholders and technology teams to prioritise demand, resolve issues, and deliver effective solutions.
Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
Matching Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Skills & Requirements
Must-have
Level 2/3 enterprise application support
ITIL processes and service management
Troubleshooting and problem-solving capability
ServiceNow administration and ITSM processes
Application health and performance monitoring
Agile methodologies and cross-functional delivery
Nice-to-have
SAP or SuccessFactors experience
Continuous improvement initiatives
Simplify technical concepts for business users
Uphold ITSM best practice across organisation
Key Requirements
Australian Citizen
Degree in Information Systems, Computer Science, or equivalent
ITIL or ServiceNow certifications (highly regarded)
Experience in large-scale or regulated environments