Associate, Payroll Client Services - Sat- Wed - Amer

Opendoorscareers

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
On-site (fixed schedule from saturday to wednesday)
Payroll customer service experience
Regulatory requirements knowledge
Exceeding customer expectations
Remote is seeking an Associate for their Payroll Client Services team, working a fixed schedule from Saturday to Wednesday. The ideal candidate will have experience in payroll customer service, excellent communication skills, and a dedication to customer satisfaction

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is seeking an Associate for their Payroll Client Services team, working a fixed schedule from Saturday to Wednesday. The ideal candidate will have experience in payroll customer service, excellent communication skills, and a dedication to customer satisfaction.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Regulatory requirements knowledge
  • Exceeding customer expectations
  • Zendesk, Slack, and Notion experience
  • Collaborative team environment

Nice-to-have

  • Ambitious problem-solving
  • Continuous learning in payroll
  • Global employment compliance

Key Requirements

  • Payroll customer service role experience
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills
  • Ability to engage diverse stakeholders
  • Manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter