Customer Service Representative - 12 Month Fixed Term Contract

Marsh

Dublin, Ireland
Hybrid (at least three days a week in the office)
Strong verbal and written communication skills
Ability to handle challenging conversations
Detail-oriented with strong organisational skills
Marsh is seeking a Customer Service Representative to join their JustASK team in Dublin or Cork for a 12-month fixed-term contract. The role involves providing exceptional support to members of Defined Contribution and Defined Benefit Pension Plans, requiring strong communication skills and a customer-focused attitude

Job Summary

  • This role involves providing exceptional service and support to members of Defined Contribution and Defined Benefit Pension Plans through the JustASK contact centre team.
  • The successful candidate will resolve queries on first contact, assist members with online platforms, and refer them for personal financial advice as appropriate.
  • Mercer offers professional development opportunities including support towards a QFA Qualification or LIA Pensions Diploma within a vibrant and inclusive culture.

Matching Summary

Match Score: 85

Marsh is seeking a Customer Service Representative to join their JustASK team in Dublin or Cork for a 12-month fixed-term contract. The role involves providing exceptional support to members of Defined Contribution and Defined Benefit Pension Plans, requiring strong communication skills and a customer-focused attitude.

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to handle challenging conversations
  • Detail-oriented with strong organisational skills
  • Proficient in Microsoft Office Suite
  • Flexibility to work in a fast-paced environment

Nice-to-have

  • Previous call centre or email support experience
  • Basic knowledge of DC and DB pension plans
  • Desire to obtain QFA Qualification or LIA Pensions Diploma
  • Passion for delivering exceptional customer service
  • Empathy and genuine desire to help members

Key Requirements

  • 12 Month Fixed Term Contract
  • Hybrid work requiring 3 days onsite per week
  • Location: Dublin or Cork, Ireland

Work Rights

Not specified

Tailored Resume

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