Technical Support Specialist I - Bar Harbor

The Jackson Laboratory

Bar Harbor, Maine, United States
Base: $25.34 - $36.75; bonus/equity: not specified...
Not specified
End-user computing system support
Itsm platform ticket management
Standard troubleshooting procedures
The Jackson Laboratory is seeking a Technical Support Specialist I to provide foundational technical support for end-user computing systems and applications. The role emphasizes customer service, technical troubleshooting, and collaboration with senior staff, aiming to enhance IT support excellence

Job Summary

  • The role provides foundational technical support for end-user computing systems and resolves routine issues under general direction.
  • Employees follow ITIL-aligned processes for incident, request, and change activities while documenting solutions in the knowledge base.
  • This position is a high-value contributor to sustaining JAX IT Support Excellence within a global biomedical research institution.

Matching Summary

Match Score: 75

The Jackson Laboratory is seeking a Technical Support Specialist I to provide foundational technical support for end-user computing systems and applications. The role emphasizes customer service, technical troubleshooting, and collaboration with senior staff, aiming to enhance IT support excellence.

Salary

Base: $25.34 - $36.75; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • End-user computing system support
  • ITSM platform ticket management
  • Standard troubleshooting procedures

Nice-to-have

  • Strong customer service commitment
  • Knowledge base article contribution
  • Collaborative team learning approach

Key Requirements

  • High School Diploma or GED required
  • One to three years of technical support experience
  • CompTIA ITF+ or CompTIA A+ certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter