Tracs Account Manager

GPC Tools & Equipment Sydney

Not specified (likely office-based due to professional office setting mentioned)
Building and maintaining client relationships
Identifying upsell and cross-sell opportunities
Negotiating pricing and contract renewals
GPC Tools & Equipment Sydney is seeking an Account Manager to enhance client relationships, drive customer satisfaction, and foster upselling and cross-selling opportunities. The ideal candidate will have strong communication and relationship-building skills, a customer-centric approach, and experience in account management or customer success

Job Summary

  • The primary goal is to ensure client satisfaction, drive customer retention, and identify opportunities for upselling and cross-selling.
  • You will serve as a trusted advisor by understanding client needs and aligning products to help them achieve their business goals.
  • Key performance indicators include achieving a minimum of 20 calls per day and closing at least 7 upsell opportunities.

Matching Summary

Match Score: 80

GPC Tools & Equipment Sydney is seeking an Account Manager to enhance client relationships, drive customer satisfaction, and foster upselling and cross-selling opportunities. The ideal candidate will have strong communication and relationship-building skills, a customer-centric approach, and experience in account management or customer success.

Skills & Requirements

Must-have

  • Building and maintaining client relationships
  • Identifying upsell and cross-sell opportunities
  • Negotiating pricing and contract renewals
  • Analyzing client accounts for growth potential
  • Resolving customer concerns and escalations

Nice-to-have

  • Strong verbal and written communication skills
  • In-depth product knowledge of offerings
  • Proficiency with CRM systems
  • Ability to work in a team environment
  • Customer-centric mindset and problem-solving

Key Requirements

  • Previous experience in account management or customer success
  • Strong analytical skills for data interpretation
  • Excellent interpersonal and negotiation abilities

Work Rights

Not specified

Tailored Resume

Cover Letter