Customer Service Representative

AIG Insurance (Thailand) Public Company Limited

Bangkok, Thailand
Primarily onsite
Fluent in thai and english communication
Handle high volume transactions
Multi-tasking and real-time decision making
AIG Insurance (Thailand) is seeking a Customer Service Representative to handle customer inquiries via calls, emails, and messaging platforms while ensuring quality service and meeting KPIs. The ideal candidate will be fluent in Thai and English, possess excellent communication skills, and be able to maintain professionalism in high-pressure situations

Job Summary

  • The role is responsible for daily operations handling calls, emails, and Line messages to ensure quality service delivery and KPI achievement.
  • AIG values in-person collaboration as a vital part of its culture, requiring team members to work primarily from the office.
  • Employees receive a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

Match Score: 85

AIG Insurance (Thailand) is seeking a Customer Service Representative to handle customer inquiries via calls, emails, and messaging platforms while ensuring quality service and meeting KPIs. The ideal candidate will be fluent in Thai and English, possess excellent communication skills, and be able to maintain professionalism in high-pressure situations.

Skills & Requirements

Must-have

  • Fluent in Thai and English communication
  • Handle high volume transactions
  • Multi-tasking and real-time decision making

Nice-to-have

  • Ability to handle stressful situations calmly
  • Strong listening and problem-solving skills
  • Commitment to in-person office collaboration

Key Requirements

  • Fluency in Thai language required
  • Fluency in English language required
  • Bilingual skill is mandatory

Work Rights

Not specified

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