Delinquency Collections Officer

Absa Bank Limited

Effective collections tactics
Negotiating repayment
Customer account rehabilitation
Manage customer debt through effective and efficient collections tactics in order to minimise the loss to Country

Job Summary

  • Manage customer debt through effective and efficient collections tactics in order to minimise the loss to Country.
  • Acknowledge and resolve customer dissatisfaction at first point of contact wherever possible.
  • Contribute towards an audit rating of sufficient or better by compliance to internal processes, policies and procedures.

Matching Summary

Manage customer debt through effective and efficient collections tactics in order to minimise the loss to Country.

Skills & Requirements

Must-have

  • effective collections tactics
  • negotiating repayment
  • customer account rehabilitation
  • regulatory compliance
  • risk management

Nice-to-have

  • customer service excellence
  • professional conduct
  • teamwork and collaboration
  • continuous learning

Key Requirements

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter