Resolution And Investigation Officer - Clerk Grade 5/6 - Olsc

dcj.nsw.gov.au

Sydney, NSW, Australia
Base: $99,938- $110,271; bonus/equity: not specifi...
On-site
Resolving consumer disputes over telephone
Investigating complaints about lawyers
Gathering information for complaints
The role is responsible for handling public concerns regarding the legal profession by gathering information, investigating complaints, and resolving consumer disputes via the telephone, and through written communication with the parties

Job Summary

  • The role is responsible for handling public concerns regarding the legal profession by gathering information, investigating complaints, and resolving consumer disputes via the telephone, and through written communication with the parties.
  • The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers.
  • We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs.

Matching Summary

The role is responsible for handling public concerns regarding the legal profession by gathering information, investigating complaints, and resolving consumer disputes via the telephone, and through written communication with the parties.

Salary

Base: $99,938- $110,271; Bonus/Equity: Not specified; Benefits: employer’s contribution to superannuation and annual leave loading

Skills & Requirements

Must-have

  • Resolving consumer disputes over telephone
  • Investigating complaints about lawyers
  • Gathering information for complaints
  • Written communication with parties
  • Negotiation and problem solving skills
  • Communicating effectively and sensitively

Nice-to-have

  • Improving standards of professional practice
  • Reducing complaints against lawyers
  • Education and regulation of the profession
  • Adaptability, courage and integrity
  • Inclusion, collaboration

Key Requirements

  • Experience preparing submissions and correspondence
  • Ability to resolve conflict, negotiate and mediate
  • Ability to manage large caseload and meet deadlines
  • Strong written communication skills
  • National Criminal History Record Check

Work Rights

Not specified

Tailored Resume

Cover Letter