Guest Service Representative

Bmw Of Kansas City South

Atlanta, Georgia, US
Customer service experience
Excellent communication skills
Organizational skills
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs customers, and manages various logs.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Customer service experience
  • Excellent communication skills
  • Organizational skills
  • Microsoft Office Products
  • Dealership Management System
  • Phone call management
  • Guest interaction

Nice-to-have

  • Positive and happy environment
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Continuous Improvement

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System
  • Regular and predictable attendance
  • Valid Driver’s License

Work Rights

Not specified

Tailored Resume

Cover Letter