The Guest Service Executive is responsible for overseeing the overall daily functional activities of the Service Apartment while ensuring compliance with policies
Job Summary
The Guest Service Executive is responsible for overseeing the overall daily functional activities of the Service Apartment while ensuring compliance with policies.
This role involves supervising and training guest service staff to maintain high standards for guest delivery and efficient communication.
The position requires managing all aspects of guest interactions including registration, departures, payment processing, and resolving service issues.
Matching Summary
The Guest Service Executive is responsible for overseeing the overall daily functional activities of the Service Apartment while ensuring compliance with policies.
Skills & Requirements
Must-have
Oversee daily functional activities
Process guest payments and accounts
Supervise and train guest service staff
Handle guest complaints and issues
Manage front desk cash transactions
Nice-to-have
Personalized service delivery
Suggestive selling techniques
Friendly and cheerful demeanor
Efficient communication skills
Professional room tour presentation
Key Requirements
Experience in hotel or service apartment operations
Knowledge of Accor Policies and procedures
Ability to manage cash and credit transactions
Strong interpersonal and communication skills
Capacity to supervise and provide feedback to staff