Etic, Quality & Process Improvement ( Service Management) - Senior Associate

PwC PricewaterhouseCoopers GmbH

Cairo, Egypt
Quality management system establishment
Quality assurance frameworks
Itil and iso standards compliance
You will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives

Job Summary

  • You will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives.
  • You will collaborate closely with delivery teams to embed quality gates across the service lifecycle, support compliance with internal and international standards (e.g., ITIL, ISO 9001), and proactively identify and mitigate quality risks.
  • Key Responsibilities include establishing a quality management system for the Managed Services team across Middle East, designing and implementing quality assurance strategies aligned with ITIL and ISO standards, and conducting quality audits and reviews.

Matching Summary

You will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives.

Skills & Requirements

Must-have

  • Quality Management System Establishment
  • Quality Assurance Frameworks
  • ITIL and ISO Standards Compliance
  • Root Cause Analysis
  • Continuous Improvement Initiatives

Nice-to-have

  • Agile Methodologies Familiarity
  • Cross-functional Collaboration
  • Training and Coaching

Key Requirements

  • 5+ years of experience
  • Bachelor’s degree in Computer Science, Engineering, or related field
  • ITIL / ISO20000 / CMMI for Services / ISO 9001 knowledge
  • Government Clearance Required

Work Rights

Government Clearance Required

Tailored Resume

Cover Letter