Data Center Customer Operations Iii

Equinix Inc.

Apodaca, Nuevo León, Mexico
Fiber optics experience
Structured cabling knowledge
Testing equipment proficiency
This role involves managing complex customer requests and acting as a subject matter expert for data center installations and interconnections

Job Summary

  • This role involves managing complex customer requests and acting as a subject matter expert for data center installations and interconnections.
  • The position requires independent decision-making on project approvals, labor adjustments, and material costs while supporting high-profile client escalations.
  • Candidates will collaborate with internal stakeholders to maintain inventory levels and provide guidance to junior team members on operational procedures.

Matching Summary

This role involves managing complex customer requests and acting as a subject matter expert for data center installations and interconnections.

Skills & Requirements

Must-have

  • Fiber optics experience
  • Structured cabling knowledge
  • Testing equipment proficiency
  • Intermediate English skills
  • Shift rotation availability

Nice-to-have

  • Project management tools usage
  • Mentoring junior staff
  • Advanced troubleshooting skills
  • Cost-saving initiative mindset

Key Requirements

  • High school diploma or equivalent
  • 1+ years of fiber optics experience
  • Structural cabling background
  • Testing and troubleshooting skills
  • Availability for shift work

Work Rights

Not specified

Tailored Resume

Cover Letter