Service Representative (german-speaking) - Volkswagen - Remote

Concentrix

Braga, Portugal
Fully remote
German language proficiency (c1)
English language proficiency (b2)
Respond to customer inquiries
Concentrix is seeking a German-speaking Service Representative to support Volkswagen customers remotely from Portugal. This role involves responding to customer inquiries, documenting interactions, and enhancing the overall customer experience while offering opportunities for career growth and development within a supportive company culture

Job Summary

  • As a Customer Service Representative for Volkswagen in Portugal (Remote), you will ensure that performance goals are met across all operations.
  • You will be responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
  • In this role, we offer benefits that help you support your unique lifestyle, including full-time indefinite contracts and competitive salary.

Matching Summary

Match Score: 85

Concentrix is seeking a German-speaking Service Representative to support Volkswagen customers remotely from Portugal. This role involves responding to customer inquiries, documenting interactions, and enhancing the overall customer experience while offering opportunities for career growth and development within a supportive company culture.

Skills & Requirements

Must-have

  • German language proficiency (C1)
  • English language proficiency (B2)
  • Respond to customer inquiries
  • Maintain customer interaction documentation

Nice-to-have

  • Passion for automotive topics
  • Skilled in digital technology
  • Creative solution-oriented mindset

Key Requirements

  • 1 year of customer service experience
  • German C1 written and oral
  • English B2
  • Legally authorized to work in Portugal

Work Rights

Legally authorized to work in Portugal

Tailored Resume

Cover Letter