Client Services and AI Operations Specialist

ALETA PLANET PTE. LTD.

Singapore, Singapore
5 years client services experience
2 years supervisory team lead role
Fintech or payments domain knowledge
This role oversees client service operations while driving the implementation of AI and automation to enhance efficiency

Job Summary

  • This role oversees client service operations while driving the implementation of AI and automation to enhance efficiency.
  • The successful candidate will lead a team of professionals, manage escalations, and ensure strict adherence to regulatory requirements.
  • Key responsibilities include improving operational workflows, supporting digital transformation, and collaborating with Product and Technology teams.

Matching Summary

Match Score: 85

This role oversees client service operations while driving the implementation of AI and automation to enhance efficiency.

Skills & Requirements

Must-have

  • 5 years client services experience
  • 2 years supervisory team lead role
  • Fintech or payments domain knowledge
  • Regulatory compliance MAS guidelines
  • Cross-functional collaboration skills

Nice-to-have

  • Experience with AI automation tools
  • B2B client management background
  • Knowledge of CRM systems
  • Strong analytical dashboard skills
  • Payments FX card programme expertise

Key Requirements

  • Diploma or Degree in Operations or related field
  • Minimum 5 years in client services or fintech
  • At least 2 years in a supervisory role
  • Understanding of MAS regulatory guidelines

Work Rights

Not specified

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