Director, Retention Programs

Gartner

Surrey, ,
Hybrid
Lead strategic transformation initiatives
Partner with senior executives
Coach and lead retention teams
The Global Retention Programs team ensures Gartner’s largest clients retain and grow their business by acting as internal consultants and providing strategic recommendations to the Operating Committee

Job Summary

  • The Global Retention Programs team ensures Gartner’s largest clients retain and grow their business by acting as internal consultants and providing strategic recommendations to the Operating Committee.
  • The role involves leading cross-functional teams, coaching associates, driving strategic projects, and influencing senior leaders across multiple business units to enhance retention and growth.
  • Gartner offers world-class benefits, a hybrid work environment, and a culture that values intellectual curiosity, collaboration, and diversity, recognized globally as a great place to work.

Matching Summary

The Global Retention Programs team ensures Gartner’s largest clients retain and grow their business by acting as internal consultants and providing strategic recommendations to the Operating Committee.

Skills & Requirements

Must-have

  • lead strategic transformation initiatives
  • partner with senior executives
  • coach and lead retention teams
  • influence cross-functional stakeholders
  • navigate ambiguity in fast-paced environment
  • deliver client-facing process innovations

Nice-to-have

  • high energy and motivated individual
  • strong connector of people and concepts
  • effective communication with senior leaders
  • ability to toggle between strategy and tactics
  • inclusive team collaboration
  • drive clarity and disciplined execution

Key Requirements

  • Bachelor’s degree required
  • MBA or master’s degree preferred
  • 10+ years relevant business experience
  • 4+ years business transformation experience
  • previous leadership experience

Work Rights

Not specified

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