Claims Intake Analyst (fnol)

AIG

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Fnol inbox monitoring
Accurate claim setup
Detailed note documentation
** AIG is seeking a Claims Intake Analyst (FNOL) to join its Claims Department, focusing on efficiently processing initial claim reports from policyholders and ensuring accurate claims setup. The position requires strong customer service skills, attention to detail, and bilingual communication in English and Spanish. **

Job Summary

  • This role is responsible for handling initial claim reports from policyholders, agents and third parties and ensuring timely and accurate claim setup into claims management system to facilitate smooth claims processing.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 75

** AIG is seeking a Claims Intake Analyst (FNOL) to join its Claims Department, focusing on efficiently processing initial claim reports from policyholders and ensuring accurate claims setup. The position requires strong customer service skills, attention to detail, and bilingual communication in English and Spanish. **

Skills & Requirements

Must-have

  • FNOL inbox monitoring
  • Accurate claim setup
  • Detailed note documentation
  • Claim assignment
  • Fraud indicator identification
  • Productivity targets
  • Accuracy standards

Nice-to-have

  • Fast-paced dynamic environment
  • Customer service experience
  • Insurance terminology knowledge
  • Empathy and customer service orientation
  • Team collaboration

Key Requirements

  • Associates degree or equivalent
  • Customer service experience
  • Strong computer skills
  • MS Outlook, Teams, Excel, Word proficiency
  • Detail-oriented
  • Data entry accuracy
  • Fully bilingual (Spanish and English)

Work Rights

Not specified

Tailored Resume

Cover Letter