Officer, Complaint Management Intermediate Analyst

Citi Handlowy

Kowloon, Hong Kong
Hybrid
Complaint investigation and handling
Assess complaint allegations
Review customer account activity
Citi Handlowy is seeking an Officer, Complaint Management Intermediate Analyst in Kowloon, Hong Kong, for a hybrid role focusing on handling and investigating customer complaints. The position requires 2-5 years of experience in operations or customer service, emphasizing analytical skills and integrity

Job Summary

  • Supports the conduct of investigations and handles complaints, from beginning to end, received and considered a complaint by the Firm in accordance with rules and internal procedures.
  • Thinks analytically to help leadership make the right decisions regarding complaints Management and outcomes.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Matching Summary

Match Score: 85

Citi Handlowy is seeking an Officer, Complaint Management Intermediate Analyst in Kowloon, Hong Kong, for a hybrid role focusing on handling and investigating customer complaints. The position requires 2-5 years of experience in operations or customer service, emphasizing analytical skills and integrity.

Skills & Requirements

Must-have

  • Complaint investigation and handling
  • Assess complaint allegations
  • Review customer account activity
  • Listen to recorded calls
  • Prepare draft communications
  • Analyze findings and conclusions
  • Recommend complaint outcomes
  • Regulatory aspects and guidance

Nice-to-have

  • Safeguard firm's reputation
  • Ethical judgment and conduct
  • Manage control issues with transparency

Key Requirements

  • 2-5 years of experience
  • Operations, customer service or customer experience role
  • Gathering data and conducting investigations
  • Bachelors/University degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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