Spa Experience Coordinator - Full Time, Seasonal (april To October)

Sofitel Brisbane Central

Vancouver, Canada
Base: $31.60 ph; bonus/equity: monthly boutique in...
On-site
5 star service standards
Spa reservation software
Point of sale system
Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times

Job Summary

  • Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
  • Co-ordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.
  • Maximize departmental revenues through treatment and retail upsells.

Matching Summary

Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.

Salary

Base: $31.60 per hour; Bonus/Equity: Monthly boutique incentive program; Benefits: Complimentary work meals, Pacific Northwest Food & Beverage Discount Program

Skills & Requirements

Must-have

  • 5 Star service standards
  • Spa reservation software
  • Point of sale system
  • Maintain facility condition
  • Guest concerns resolution

Nice-to-have

  • Progressive hotel environment
  • Elevated hospitality
  • Sustainability initiatives
  • Dynamic team environment

Key Requirements

  • Minimum of 2 years’ experience in spa or hospitality industry
  • Previous experience in a luxury environment is an asset
  • Previous experience in retail sales an asset
  • Diploma or Degree in hospitality or related field an asset
  • Computer literacy in Office, Word, Excel

Work Rights

Not specified

Tailored Resume

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