Desktop Support Manager

Raymond James

Hybrid
5+ years in desktop support
3+ years of people leadership
Experience with itsm tools
Leads a team of desktop support specialists delivering second-level technical assistance

Job Summary

  • Leads a team of desktop support specialists delivering second-level technical assistance.
  • Ensures service level targets are met through effective oversight of daily operations.
  • Continuously evaluates and enhances support processes to optimize service delivery.

Matching Summary

Leads a team of desktop support specialists delivering second-level technical assistance.

Skills & Requirements

Must-have

  • 5+ years in desktop support
  • 3+ years of people leadership
  • Experience with ITSM tools

Nice-to-have

  • Client-first approach
  • Collaborative team environment
  • Data analysis for decision making

Key Requirements

  • Bachelor's degree in relevant field
  • ITIL Foundation preferred
  • Knowledge of compliance standards

Work Rights

Not specified

Tailored Resume

Cover Letter