You’ll play a key role in shaping customer experience, coaching teams, and turning insights into real improvements that make a difference for our clients and customers
Job Summary
You’ll play a key role in shaping customer experience, coaching teams, and turning insights into real improvements that make a difference for our clients and customers.
Enjoy the best of both worlds with a mix of home-based work and days at our Joondalup office.
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Matching Summary
You’ll play a key role in shaping customer experience, coaching teams, and turning insights into real improvements that make a difference for our clients and customers.
Skills & Requirements
Must-have
Quality monitoring and speech analytics
Customer insights into actionable outcomes
Coaching and calibration sessions
Lead quality framework delivery
Voice of Customer (VOC) lead
Nice-to-have
Passion for customer experience
Helping others grow
Challenging the norm
Thinking differently
Key Requirements
Experience leading quality/performance in contact centre