Job Summary

• The Operations Systems Analyst is responsible for managing user access, system configurations, and operational alignment across enterprise platforms including NICE, CXone, IEX, Salesforce, and Sprout Social.
• This role combines technical system management with business operations support, ensuring secure and accurate onboarding, troubleshooting, and integration alignment.
• The analyst serves as a key liaison between IT, HR, and WFM teams, driving system integrity, compliance, and performance optimization.

Matching Summary

Salary

Base: $62,200.00 - $83,300.00; Bonus/Equity: May be provided; Benefits: Full range of medical, financial, and/or other benefits

Skills & Requirements

Key Requirements

• 2+ years experience
• Bachelor's degree preferred
• WFM systems administration
• User access management

Work Rights