Customer Support Specialist - German Speaking (maternity Cover)

Cision

Remote
Remote
Fluent in german and english
Respond to customer inquiries
Troubleshoot customer issues
Cision is seeking a German-speaking Customer Support Specialist for a remote maternity cover role. The ideal candidate will provide high-quality support to customers by addressing queries, troubleshooting issues, and ensuring timely resolutions

Job Summary

  • Provide high-quality support to customers by handling queries, troubleshooting issues, and ensuring timely resolutions.
  • Work across different communication channels, track customer interactions, and collaborate with internal teams when needed.
  • Cision offers a comprehensive benefits package including a pension scheme, life assurance, healthcare cash plan, and gym subsidy.

Matching Summary

Match Score: 85

Cision is seeking a German-speaking Customer Support Specialist for a remote maternity cover role. The ideal candidate will provide high-quality support to customers by addressing queries, troubleshooting issues, and ensuring timely resolutions.

Skills & Requirements

Must-have

  • Fluent in German and English
  • Respond to customer inquiries
  • Troubleshoot customer issues
  • Manage customer interactions

Nice-to-have

  • Proactive and customer-focused mindset
  • Collaborate with internal teams
  • Contribute to knowledge bases

Key Requirements

  • 1+ year of customer support experience
  • Fluent in German and English
  • Ability to follow processes
  • Manage workload effectively

Work Rights

Not specified

Tailored Resume

Cover Letter