At Daimler Truck group we are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than 100,000 employees
Job Summary
At Daimler Truck group we are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than 100,000 employees.
The Asesor Regional de Servicio is responsible for ensuring timely technical and post-sale service support to the Mercedes Benz bus distributor network and fleet clients through remote and on-site assistance.
The company values passion, respect, integrity, and discipline, and fosters a diverse, equitable, and inclusive culture that encourages a deep sense of belonging.
Matching Summary
At Daimler Truck group we are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than 100,000 employees.
Skills & Requirements
Must-have
Technical support for Mercedes Benz buses
Use of Xentry and OLA MB diagnostic tools
Coordination with distributor network
Preventive maintenance process improvements
Customer service and client retention
Post-sale service commercial programs
CRM agreement tracking
Nice-to-have
Telematics and connectivity knowledge
Empathetic listening and communication
Analytical thinking and problem solving
Continuous improvement mindset
Hybrid work modality
Fluent colloquial English communication
Team collaboration and meeting facilitation
Key Requirements
Degree in Mechanical, Electronic, Industrial Engineering or related
At least 3 years experience in bus corporate accounts and distributor service
Knowledge of automotive components and CAN bus systems
Experience with Xentry and OLA MB diagnostic tools
English language proficiency at colloquial level
Experience in negotiation, conflict management, and resource administration