Customer Solutions Growth Consultant

Caterpillar UK

Abidjan, Ivory Coast
Customer solutions development
Product and services expertise
Data insights from connected field
Engage closely with customers to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing

Job Summary

  • Engage closely with customers to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing.
  • Support Field Teams, Dealers & Customer with deep Product and Services expertise, focusing on solving customer problems and driving proactive Technology Adoption.
  • Works with business partners across the organization and outside consultants to gain industry trends and collect voice of the customer and voice of the business to propose ideas for business growth.

Matching Summary

Engage closely with customers to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing.

Skills & Requirements

Must-have

  • Customer Solutions Development
  • Product and Services expertise
  • Data insights from connected field
  • Business development strategy
  • Voice of the customer analysis
  • Market assessment and competitive issues

Nice-to-have

  • Dealer and commercial experience
  • Local language proficiency

Key Requirements

  • Bachelor’s degree in engineering
  • 10–12 years’ experience
  • Proven success driving growth
  • Strong data and analytics capability
  • Ability to travel 30%

Work Rights

Not specified

Tailored Resume

Cover Letter