The Director will lead the design and delivery of a modern digital customer portal that serves as the primary interface for customers throughout their lifecycle, enabling customer success and engagement
Job Summary
The Director will lead the design and delivery of a modern digital customer portal that serves as the primary interface for customers throughout their lifecycle, enabling customer success and engagement.
Hewlett Packard Enterprise offers a comprehensive suite of benefits supporting physical, financial, and emotional wellbeing along with programs for personal and professional development.
HPE is unconditionally inclusive and values diverse backgrounds, providing flexibility to manage work and personal needs while fostering a culture of bold moves and innovation.
Matching Summary
The Director will lead the design and delivery of a modern digital customer portal that serves as the primary interface for customers throughout their lifecycle, enabling customer success and engagement.
Skills & Requirements
Must-have
Digital customer portal platform
CRM and ERP integration
Agile software development
Cloud infrastructure architecture
Omnichannel customer engagement
Mobile-first UI/UX design
Leadership of engineering teams
Nice-to-have
AI-driven customer experience features
Cross-functional collaboration
Strategic business planning
Data governance and compliance
Innovation and continuous improvement
Advanced communication skills
Global workforce management
Key Requirements
15+ years related work experience
10+ years people management experience
First level university degree or equivalent
Experience with engineering disciplines and methodologies
Strong leadership and strategic management skills
Advanced communication mastery in English and local language