Service Desk

Unity of Roseburg

Not specified (assumed onsite since no remote work is indicated)
Answer moderately complex questions
Support hardware and software applications
Resolve challenging incidents using analytical skills
Unity of Roseburg is seeking a Service Desk professional to provide support for hardware, software, and client applications, utilizing problem-solving skills to resolve incidents. Ideal candidates should have a high school diploma or GED, technical certification or an Associate Degree, and 1-2 years of relevant experience

Job Summary

  • The role involves answering moderately complex questions regarding hardware, software, and network administration.
  • Successful candidates will utilize problem-solving skills to resolve challenging incidents and escalate issues when necessary.
  • This position requires supporting L1 agents with ongoing client incidents, requests, and queries.

Matching Summary

Match Score: 75

Unity of Roseburg is seeking a Service Desk professional to provide support for hardware, software, and client applications, utilizing problem-solving skills to resolve incidents. Ideal candidates should have a high school diploma or GED, technical certification or an Associate Degree, and 1-2 years of relevant experience.

Skills & Requirements

Must-have

  • Answer moderately complex questions
  • Support hardware and software applications
  • Resolve challenging incidents using analytical skills

Nice-to-have

  • Experience with related incidents
  • Ability to escalate complex problems
  • Support L1 agents in day-to-day operations

Key Requirements

  • High School Diploma or GED required
  • 1-2 years experience in area of responsibility
  • Eligible for U.S. Government export control authorizations

Work Rights

Must be eligible for U.S. Government export control authorizations

Tailored Resume

Cover Letter