Guest Relations Supervisor (bangkok Based)

Four Seasons

Chiang Mai, Thailand
Personalized guest experience
Seamless multi-property stays
Anticipate guest needs
The Guest Relations Supervisor will deliver a seamless, personalized experience of multi-property stays from reservation to departure

Job Summary

  • The Guest Relations Supervisor will deliver a seamless, personalized experience of multi-property stays from reservation to departure.
  • You will collaborate with all departments to deliver a seamless and anticipatory guest experience, gathering feedback and resolving issues promptly.
  • This role also supports the Revenue team to maximize revenue through preparation of reports and data analysis.

Matching Summary

The Guest Relations Supervisor will deliver a seamless, personalized experience of multi-property stays from reservation to departure.

Skills & Requirements

Must-have

  • Personalized guest experience
  • Seamless multi-property stays
  • Anticipate guest needs
  • Resolve guest issues promptly
  • Promote hotel amenities and F&B
  • Monitor guest satisfaction trends

Nice-to-have

  • Genuine heart
  • Local expertise
  • Inspire guest loyalty
  • World-class employee experience

Key Requirements

  • Work authorization for the location is required
  • Experience in reservations supervision
  • Support daily Revenue Management activities
  • Assist in updating and monitoring rates

Work Rights

Work authorization required

Tailored Resume

Cover Letter