Associate, Payroll Client Services - Sat- Wed - Amer

107sidehustles

Remote
$19,650—$44,200 usd pm
Fully remote
Payroll customer service experience
Robust payroll knowledge
Advanced jurisdictional knowledge
Remote is seeking an Associate for Payroll Client Services to support clients with payroll inquiries in a fully remote position from Saturday to Wednesday. The ideal candidate should have experience in payroll customer service, excellent communication skills, and a dedication to customer satisfaction

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is seeking an Associate for Payroll Client Services to support clients with payroll inquiries in a fully remote position from Saturday to Wednesday. The ideal candidate should have experience in payroll customer service, excellent communication skills, and a dedication to customer satisfaction.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Robust payroll knowledge
  • Advanced jurisdictional knowledge
  • Exceed customer expectations
  • Superior written and verbal communication
  • Customer support platforms like Zendesk
  • Collaboration tools like Slack and Notion

Nice-to-have

  • Energetic, curious, motivated, ambitious
  • Innovation and teamwork values
  • Continuous learning in payroll

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with Zendesk, Slack, and Notion
  • Ability to manage multiple priorities
  • Fixed schedule: Saturday to Wednesday

Work Rights

Not specified

Tailored Resume

Cover Letter