Customer Service Level 2 Agent

North Carolina Department of Revenue

Raleigh, North Carolina, US
Base: $45,000 - $53,000; bonus/equity: not specifi...
Hybrid
Answer incoming calls
Resolve written correspondence
Communicate tax laws and policy
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.
  • This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
  • The state of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, and paid time off.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services.

Salary

Base: $45,000 - $53,000; Bonus/Equity: Not specified; Benefits: Comprehensive state benefits package

Skills & Requirements

Must-have

  • Answer incoming calls
  • Resolve written correspondence
  • Communicate tax laws and policy
  • High-volume telephone queue experience
  • Computer and word processing proficiency

Nice-to-have

  • Serve North Carolina citizens
  • Professional development opportunities
  • Maintain courteous behavior with irate customers

Key Requirements

  • Associate's degree or equivalent combination of education and experience
  • One year work experience in an accounting-related environment
  • Must have filed and paid all North Carolina State taxes owed
  • Subject to federal and state criminal background checks

Work Rights

Not specified

Tailored Resume

Cover Letter