Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $113,800 usd - $170,800 usd; bonus/equity: r...
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Ai value realization
Talent acquisition transformation
Customer success framework
** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team to drive adoption and value realization for AI-powered Talent Acquisition workflows. The ideal candidate should have substantial experience in customer-facing roles, particularly within complex software or SaaS environments, and possess deep expertise in AI/ML and Talent Acquisition. **

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • You will work in close collaboration with the Workday account team as a specialized overlay, bringing deep domain and product expertise and best practices to accelerate adoption and customer maturity against clearly defined success milestones, while influencing retention, advocacy, and expansion.
  • We’re combining the best of both worlds: in-person time and remote.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team to drive adoption and value realization for AI-powered Talent Acquisition workflows. The ideal candidate should have substantial experience in customer-facing roles, particularly within complex software or SaaS environments, and possess deep expertise in AI/ML and Talent Acquisition. **

Salary

Base: $113,800 USD - $170,800 USD; Bonus/Equity: Role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits

Skills & Requirements

Must-have

  • AI value realization
  • Talent Acquisition transformation
  • Customer Success framework
  • structured success plans
  • customer engagements
  • production usage data

Nice-to-have

  • organizational change management
  • bold ideas and genuine care
  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • flexible schedule

Key Requirements

  • 5+ years customer-facing services role
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or Human Resources experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter