Customer Experience Advisor | S1 | Retail Banking | Pontypridd Branch

Santander

Pontypridd, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
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Outstanding customer service delivery
Effective communication with customers
Proactive and responsible risk management
** Santander is seeking a Customer Experience Advisor for their Pontypridd Branch, focusing on delivering exceptional customer service through face-to-face and phone interactions. The role requires flexibility and adaptability, with responsibilities including transaction assistance, problem-solving, and customer relationship building. **

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation.
  • You will be responsible for acting as the first point of contact for customers, assisting with transactions, queries, and servicing.
  • Benefits include a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and voluntary healthcare benefits.

Matching Summary

Match Score: 75

** Santander is seeking a Customer Experience Advisor for their Pontypridd Branch, focusing on delivering exceptional customer service through face-to-face and phone interactions. The role requires flexibility and adaptability, with responsibilities including transaction assistance, problem-solving, and customer relationship building. **

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days' holiday plus bank holidays, pension, voluntary healthcare, share plans, staff product discounts

Skills & Requirements

Must-have

  • outstanding customer service delivery
  • effective communication with customers
  • proactive and responsible risk management

Nice-to-have

  • desire to go above-and-beyond
  • effective team working skills
  • flexible, can-do approach
  • openness to broad range of activities
  • ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter