Sr. Specialist, Shared Services Management

Merck Sharp & Dohme Corp

3 Locations
Base: $106,200.00 - $167,200.00; bonus/equity: ann...
Hybrid (3 days onsite, 1 day remote)
Bachelor's degree or healthcare professional degree
Resolve customer inquiries effectively
Document interactions and adverse events
Merck Sharp & Dohme Corp is seeking a Sr. Specialist in Shared Services Management to handle customer interactions primarily related to healthcare inquiries through various communication channels. The role requires a healthcare background, strong communication skills, and a customer-centric approach

Job Summary

  • The role is responsible for managing unsolicited inquiries from Healthcare Providers regarding company products and vaccines.
  • Employees must document all interactions, including the intake of Adverse Events and Product Quality Complaints for the U.S. market.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k), and paid holidays.

Matching Summary

Match Score: 85

Merck Sharp & Dohme Corp is seeking a Sr. Specialist in Shared Services Management to handle customer interactions primarily related to healthcare inquiries through various communication channels. The role requires a healthcare background, strong communication skills, and a customer-centric approach.

Salary

Base: $106,200.00 - $167,200.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Must-have

  • Bachelor's Degree or Healthcare Professional Degree
  • Resolve customer inquiries effectively
  • Document interactions and adverse events
  • Provide off-label scientific information
  • Understand Prescribing Information documents

Nice-to-have

  • Project Management experience
  • Adaptability to changing workflows
  • Customer centric focus
  • Strong written and verbal communication
  • Ability to summarize clinical trial information

Key Requirements

  • Bachelor's Degree (BA/BS) required
  • Healthcare Professional Degree (e.g., RN/BSN) required
  • Pass certification upon completion of training
  • US and Puerto Rico Residents Only

Work Rights

US and Puerto Rico Residents Only

Tailored Resume

Cover Letter