Customer Service Representative

Commerce Bank

St. Louis, MO, United States
Hourly: $18.00 - $22.10; bonus/equity: not specifi...
Resolve customer inquiries
Bank products, policies, regulations
Live chat, email, or telephone support
The Customer Service Associate position provides a high level of customer service and support to our customers, trained to resolve inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email

Job Summary

  • The Customer Service Associate position provides a high level of customer service and support to our customers, trained to resolve inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.
  • Commerce offers comprehensive benefits including medical, dental, vision, 401(k), flexible schedules, paid time off, employee discounts, and tuition reimbursement.
  • This role offers paid training for 4 weeks and opportunities for professional development, career pathing, and continuous learning within a culture that invests in its people.

Matching Summary

The Customer Service Associate position provides a high level of customer service and support to our customers, trained to resolve inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.

Salary

Hourly: $18.00 - $22.10; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO, tuition reimbursement, etc.

Skills & Requirements

Must-have

  • Resolve customer inquiries
  • Bank products, policies, regulations
  • Live chat, email, or telephone support
  • Mitigate risk and fraud
  • Maintain high customer satisfaction
  • Work in a high-paced environment

Nice-to-have

  • Inquisitive, agile, team player
  • Optimistic outlook and positive shadow
  • Grow network through employee groups
  • Continuous learning opportunities

Key Requirements

  • 1+ year related customer service experience
  • High school diploma or GED
  • 1+ years call center/financial service preferred

Work Rights

Not specified

Tailored Resume

Cover Letter