Field Support Practitioner - Baltimore, Md

Accenture

Baltimore, MD, US
Maryl + : $15 to $25; not specified; medical, dent...
100% onsite
Level 2 technical support
Vdi troubleshooting
Endpoint management tools
Accenture Flex offers flexible, project-based work powered by Accenture, providing competitive rewards and access to learning resources

Job Summary

  • Accenture Flex offers flexible, project-based work powered by Accenture, providing competitive rewards and access to learning resources.
  • The Field Support Practitioner provides advanced technical support for end users, resolving complex issues in physical and VDI environments.
  • This role requires onsite work in Baltimore, MD, with potential physical activity like equipment installation or movement.

Matching Summary

Accenture Flex offers flexible, project-based work powered by Accenture, providing competitive rewards and access to learning resources.

Salary

Maryland: $15 to $25; Not specified; Medical, dental, vision, 401(k), PTO

Skills & Requirements

Must-have

  • Level 2 technical support
  • VDI troubleshooting
  • Endpoint management tools
  • ServiceNow documentation
  • Financial services environment

Nice-to-have

  • Excellent communication skills
  • Customer service skills
  • Process improvement identification
  • Team collaboration

Key Requirements

  • 2+ years desktop support experience
  • 2+ years VDI platform support
  • Windows desktop troubleshooting
  • Active Directory familiarity
  • ITSM tools experience
  • High School Diploma or GED

Work Rights

Not specified

Tailored Resume

Cover Letter