Data Scientist (pipeline)

Capita

Cape Town, South Africa
**
Advanced analytics
Predictive modelling
Statistical analytics
** Capita is seeking a Data Scientist in Cape Town, South Africa, to provide strategic insights and innovative solutions for improving customer experience in contact centers. The role involves analyzing data to inform operational strategies and deliver actionable recommendations to clients. **

Job Summary

  • You will provide high level strategic and tactical insight to identify, prioritise, and drive improvement initiatives.
  • Deliver innovative and industry leading insight, along with improvement recommendations for Capita and our client.
  • Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

Matching Summary

Match Score: 75

** Capita is seeking a Data Scientist in Cape Town, South Africa, to provide strategic insights and innovative solutions for improving customer experience in contact centers. The role involves analyzing data to inform operational strategies and deliver actionable recommendations to clients. **

Skills & Requirements

Must-have

  • advanced analytics
  • predictive modelling
  • statistical analytics
  • Python, SQL, R knowledge
  • data manipulation beyond Excel
  • customer satisfaction methodologies

Nice-to-have

  • contact centre experience
  • client-specific needs
  • emerging technologies
  • evidence-based decision-making

Key Requirements

  • 2 years’ experience
  • Grade 12 / Matric
  • Data manipulation experience beyond Excel

Work Rights

Not specified

Tailored Resume

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