It Service Delivery Technician

drugs1st.store

Fully remote
Support it hardware and software
Troubleshoot and resolve issues
Windows 10/11, office 365
Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates

Job Summary

  • Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.
  • Participates in the development of IT support processes, tools and documentation for company.
  • Our compensation program includes base wages, a cash-based incentive program supporting our pay-for-performance philosophy, overtime pay, shift differentials, and call-in pay, when applicable.

Matching Summary

Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates.

Skills & Requirements

Must-have

  • Support IT hardware and software
  • Troubleshoot and resolve issues
  • Windows 10/11, Office 365
  • Active Directory user management
  • Client-side security software
  • Network printer troubleshooting

Nice-to-have

  • Positive customer support attitude
  • Adapt to rapid changes
  • Continuous improvement mindset
  • Experience with Mac hardware

Key Requirements

  • Associate's degree required
  • 0-3 years of experience
  • MOS, MCTS, A+, ACMT, ITIL V3 preferred
  • Experience supporting manufacturing companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter