Customer Service Specialist Iii (bilingual French)

Solenis

Base: $52,760.00 - $77,374.00; bonus: discretionar...
Fluent in french and english
Troubleshooting and problem-solving skills
Crm systems like sap or salesforce
The role serves as the primary point of contact for technical support, balancing customer needs with company policies

Job Summary

  • The role serves as the primary point of contact for technical support, balancing customer needs with company policies.
  • Employees will troubleshoot issues, provide product recommendations, and utilize augmented reality to reduce the need for in-person visits.
  • The position offers competitive compensation including medical, dental, vision, 401K, and opportunities for professional growth.

Matching Summary

The role serves as the primary point of contact for technical support, balancing customer needs with company policies.

Salary

Base: $52,760.00 - $77,374.00; Bonus: Discretionary bonuses; Benefits: Medical, dental, vision & 401K

Skills & Requirements

Must-have

  • Fluent in French and English
  • Troubleshooting and problem-solving skills
  • CRM systems like SAP or Salesforce
  • Microsoft Office applications proficiency
  • ISO procedures adherence

Nice-to-have

  • Associate degree or relevant coursework
  • Interest in technical support
  • Augmented reality technology usage
  • Subject matter expertise development
  • Proactive relationship management

Key Requirements

  • High school diploma required
  • 0-2 years customer service experience
  • Bilingual French/English fluency

Work Rights

Not specified

Tailored Resume

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